Troubleshooting Tasks

Endless Aisle shows “An error occurred while creating order”, and Smart Fitting Room shows “Ooops, something went wrong”.

1. Check that the queue is open: in Tasks, Settings → The queue is open
2. Check that the solution’s Tasks setting points to this Tasks installation, and not to a Queue Management queue
3. Check that staff have the staff board of the same installation open
4. Check that the device sending the request is online

1. Turn on Show serving tab (Enable ticket check out) in the Tasks settings. Without it, the board has no For Payment column, so delivered requests leave the board and can’t be completed

1. With Pin code login, check that staff use the PIN set in the Tasks settings
2. With Email login, check that the staff member has been invited to your tenant and has accepted the invite. See Invite a user
3. Check that staff open the address ending in /admin

Opening the Tasks address without /admin at the end opens the customer page, which creates a new, empty request.

1. Remove the empty request with Remove
2. Bookmark the address that ends in /admin on staff devices

1. Turn on Enable audio notification in the Tasks Settings on each staff device. It’s off by default
2. Keep the staff board open. The sound only plays while the board is open in the browser
3. Check that the device’s sound is on

1. Check that the products have EAN barcodes in Content → Products. Items are marked by scanning their barcode
2. Allow the browser to use the device camera when Tasks asks for it
3. If the scanner shows “Scanner is not available”, check that the device has a camera and that no other app is using it