Troubleshooting Smart Fitting Room

The screen shows only the tags that the RFID reader edge app reads. Check the reader connection first.

1. Check the RFID reader logs with docker logs rfid on the device, or phy dev logs --follow --timestamps <dev> rfid from the CLI. A working reader logs Found zebra device, then Zebra device connected. It then logs a Tag: appear line for every tag it reads
2. If the logs show Login Error, check that the Username and Password in the RFID reader edge app settings match the ones set on the reader
3. Check that the Reader IP address in the RFID reader edge app settings matches the IP address of the physical reader
4. If the reader is found but no tags appear, check the reader’s web interface. The HTTP Post endpoint must be http://<phyos-device-ip-address>:3001/zebra. All four statuses under Zebra IoT Connector → Connection must show Connected
5. Check that the RFID reader edge app is connected to the same device as Smart Fitting Room
6. If tags are read only when they are very close to the antenna, lower Minimum RSSI or raise TX power in the RFID reader edge app settings

See Prepare RFID reader for Smart Fitting Room and Install and configure RFID reader peripheral for the full setup.

The screen shows an item only if its tag matches the EAN or UPC of a product in Content → Products. The app skips tags that don’t match, without a message.

1. Find the tag’s EPC in the Tag: appear lines of the RFID reader logs. Check that it matches the value genepc returns for the product’s EAN or UPC
2. Check that the product in Content → Products has that EAN or UPC value. See Edit or delete a product
3. Check that the product belongs to the installation’s space, or to one of the Additional Spaces in the Smart Fitting Room settings
4. If Product Types coverage is set, check that the product’s product type is included
5. Restart the app after you fix the tag or the product data. Until then, the app ignores a tag it couldn’t match earlier

See Prepare RFID tags for your products for how to encode tags.

The app has lost its connection to PhyGrid. Until it is back online, it can’t find products or send requests.

1. Check that the device is online in Operations → Devices
2. Check the network connection of the device
3. Restart the device if it stays offline after the network is restored

1. If the button shows Out of stock, check the selected variant’s inventory in the installation’s space. With Inventory availability check on, customers can request only variants with stock in this space
2. Check that the customer has selected a size or other variant. The button is disabled until a variant is selected
3. Check that the selected variant is not already in the fitting room or already requested. Both disable the button for that variant
4. Check that the product’s type is not listed in Disabled Product Types request

Each request goes to the Tasks installation selected in the Smart Fitting Room settings. This message means the request couldn’t be sent.

1. Check that Tasks App → Queue is set in the Smart Fitting Room settings. Without it, no requests can be sent
2. Check that Tasks App → Queue points to the same Tasks installation that staff have open
3. Check that staff are logged in to the Tasks URL from that installation
4. If requests disappear when the screen returns to idle, check Clear tickets on idle timeout in the Smart Fitting Room settings

See Manage requests in Tasks for how staff handle requests, and Troubleshooting Tasks for Tasks issues.