Troubleshooting products

1. Check your role in the tenant. Only admins see the Integrations tab, and viewers can’t create or change products. See Who can manage products
2. If Content is missing from the sidebar, ask an admin to give your role access to content

1. Open the integration and check its History. If there’s no entry yet, wait until after the next scheduled time
2. Check that Status is Active
3. Open each Feed URL in a browser and check that the feed loads without a login
4. Check that the environment you’re looking at on the Products tab is selected under Environments
5. Check the Schedule times. They’re shown in your computer’s time zone

1. Choose the product’s Spaces under Product organisation. The Pricing and Inventory tabs appear for each space you choose

The page scrolls to the first field marked “Required field”.

1. Check that the product has a Title, Spaces, Categories and a Product status (by Space) for each space
2. Check that every variant has a Product id and a Product name
3. Check that every row under Media has a Media Type and a Media URL, or delete the empty row

1. “Must be between 3 and 50 characters long”: shorten or lengthen the Identifier
2. “Only a-Z, A-Z, 0-9, hyphens, and underscores are allowed”: remove spaces and other symbols, for example write mens-shoes, not men's shoes

1. Check that the product is in the environment of the solution’s device, and assigned to its space
2. Check the conditions for your solution, for example Make products show on the Endless Aisle kiosk