Troubleshooting Selfie Mirror

The app can’t reach PhyGrid to load its settings.

1. Check that the device is online in Operations → Devices
2. Check that the Selfie Mirror installation is connected to the device
3. Restart the device

The mirror wakes up when it sees a face for about a second. To avoid false starts, the face must be clearly visible and take up a reasonable part of the camera image.

1. Check that the visitor stands close enough and faces the camera
2. Check that the area in front of the mirror is well lit
3. Check the camera, as described in the next section
4. As a fallback, tapping the screen also starts the experience

1. Check that the Camera Edge installation is connected to the same device as Selfie Mirror
2. In the Selfie Mirror settings, check that Devices → Camera is set
3. If the device has more than one camera, set Capture device in the Camera Edge settings to match the right one
4. Check that the camera is connected to the device and not used by another app

1. Check that the Mic Edge installation is connected to the same device and that Devices → Microphone is set
2. Check the language: “yes” and “no” are understood in English and Arabic, and cover numbers in English, Arabic, Spanish, and French, or as digits
3. With Enable Audio Speech on, the mirror listens only after it finishes speaking the prompt
4. In noisy stores, visitors can always tap instead

1. Check that at least one Reference Background has an Image under 3. Capture
2. Check that the device has a working internet connection. Cutting the person out of the photo happens online

1. If the overlay is stretched or misaligned, check that it has exactly the same width and height as the background image
2. If the person is too small, too large, or cut off, adjust Person Placement for that reference background
3. If the cover is blurry on the phone, upload a larger background image. The cover has the same size as the background

See Prepare cover images for Selfie Mirror for the full requirements.

1. Check that the device is online and connected to PhyGrid. Sharing uses the device’s identity to upload the cover
2. Check that the device has a working internet connection
3. Check that the visitor sends the pre-filled WhatsApp message without changing it. The code at the start of the message identifies the cover