Queue Management Overview

Queue Management — The core walk-in queuing solution. Customers join via mobile or paper ticket, track their position in real time, and get called by staff through the Queue Manager app. Supports multi-counter setups, ticket transfer between queues, Apple Wallet, auto check-out, and notifications via SMS, email, and web push.

Appointment Booking — Adds scheduled visits on top of queue management. Customers book a date and timeslot online, receive confirmation and reminders, then check in on arrival. Configurable slot duration and capacity, custom registration fields, and priority rules for merging walk-ins with booked visitors.

Occupancy Control — Tracks how many people are inside a space using connected sensors and people counters. Enforces capacity limits in real time, displays go/stop status on entry signage, and queues visitors virtually when the space is full. Includes all the usual Queue and Appointment Booking capabilities.

Queue Kiosk — Self-service touchscreen where customers join a queue, select a service category, and receive a ticket. Supports QR code scanning, customer information collection, on-screen keyboard, custom banners, media playlists, and both vertical and horizontal orientations. Set up Queue Kiosk

Ticket Signage — Waiting area display that shows now-serving ticket numbers across multiple queues. Supports QR code for mobile ticket join, bell sounds, voice announcements with primary and secondary readers, media playlists, and RTL text directionality. Available in a compact variant (ombori.small-queue-ticket-signage) for smaller screens. Set up Ticket Signage

Counter Signage — Individual counter display that shows the currently called ticket number at a specific service point. Set up Counter Signage

• No app download required — Customers interact through mobile web, keeping the barrier to entry minimal
• Real-time updates — Position in queue, estimated wait time, or occupancy status — always visible
• Multi-channel notifications — SMS, email, web push, and Apple Wallet keep customers informed however they prefer
• Multi-language support — Customer-facing interfaces adapt to the visitor's language

• Queue Manager app — Staff call customers, manage positions, and track service times from any device
• Multi-counter & multi-queue support — Handle multiple service points and queue types from a single interface
• Staff notifications — Email alerts and threshold-based warnings when queues grow beyond targets
• Station management — Assign staff to counters and track per-station performance

• Performance dashboard — Wait times, service times, throughput, and abandonment rates at a glance
• Historical trends — Track patterns over time to optimize staffing and opening hours
• Feedback collection — Post-visit feedback prompts to measure satisfaction

Organizations using PhyGrid Queue Management typically see:

• 10-30% reduction in actual wait times
• Up to 40% reduction in perceived wait times
• Up to 60% lower queue abandonment rates
• 25% increase in impulse purchases
• Up to 40% higher NPS scores

1. Install Queue Management from the Marketplace
2. Configure service points and queue settings
3. (Optional) Add Appointment Booking for scheduled visits
4. (Optional) Add Occupancy Control with people counters
5. Set up screen apps (Queue Kiosk, Ticket Signage, Counter Signage)
6. Deploy Queue Manager to your staff devices