Queue Managent Release Notes

The Queue Manager receives continuous updates. All the recent release notes can be found below in order of release.

Release on 2022-06-27

Features

• The Customer can cancel digital call (Queue Management + Bambuser solution)
• Third-party solutions can integrate Grid Signals based on all Queue solutions (you can connect your application to Grid Signals using information from the solution)
• Added Customer-facing customizable language specific title for Queue solution. It will be visible for customers if specified, otherwise default one will be used
• "Keep safe distant" text on the ticket is now customizable
• More sections are available for customizations with CSS injections, please check documentation for more details.

Release on 2022-05-05

Features

• Now Queue Management + Bambuser solution is publicly available on the Marketplace
• Now we have full support in the IN region
• Norwegian language is supported now

Bugfixes

• Queue manager integration: provided additional information for Digital Call (Bambuser)
• Fixed the problem with not reaching store level call for Bambuser system integration
• Fixed a bug with order pickup rebooking with some corner cases conditions

Release on 2021-12-15

Features

• Queue Manager UI: When Active Directory has a name for the user in addition to an e-mail address, the name will be visible in the Admin Booking View.
• Waiting time: When the queue is closed, waiting time will include the time until the queue opens according to the defined schedule.

Release on 2021-11-30

Features

• Auto checkout: You can now specify the time after which tickets from "Serving" column are checked out automatically
• You can now override the sender of an SMS notification.

Bugfixes

• Fixed information about Active Directory users for servedBy property

Release on 2021-11-22

Changes

• New waiting time mechanism is introduced to be more accurate
  • If serving mode and email login flow are enabled we will take average serving time, divided by the number of active users in Queue Manager, and then multiply by ticket number in the queue.
  • If it's not in serving mode, or using pin login flow, the average waiting time is calculated based on the time difference between tickets called multiplied by ticket number in the queue.
• No staff notifications about waiting time will be sent if there are no active tickets in the queue.

Bugfixes

• Fixed enabling iOS notifications when SMS and emails and collecting customer information are disabled
• Fixed an issue where a customer would see duplicate slots when the customer timezone was different than the queue timezone if Special hours are specified

Release on 2021-11-17

Features

• Order pickup: Customers will be able to Cancel order pickup
• Order pickup: Customers will be able to send feedback about the order pickup experience

Bugfixes

• Fixed duration label for bookings
• Fixed notifications for disabled both SMS and email notifications

Release on 2021-11-11

Changes

• Added verification by email if the booking is using emails only.
• Now on the booking page, the customer will see timeslot durations instead of time range.
• New logic for Special bookings hours: Values only from this section will be applied for the specified date. Settings from regular hours or Separate bookings hours will be overwritten.
• In the queue manager UI, serving person initials will be created from the person's display name if possible. Otherwise, the email address will be used.

Features

• Order pickup: now in Order manager UI you will be able to find all links for issued orders which weren't booked by customers yet

Breaking change

!> New logic for Special bookings hours: Values from this section will only be applied for the specified date. Settings from regular hours or from Separate bookings hours won't be used at all.

Release on 2021-10-12

Changes

• Added registration information to the booking calendar. Now, staff can get booking information directly from the calendar.
• Updated integration method for bambuser. Instead of configuration on Tenant level, it is now configured on Queue level.
• Added order number on the order pickup ticket page
• Added customizations for SMS messages:
  • Ticket rejected from the Queue Manager
  • Booking canceled by Queue Manager in the calendar
  • Order pickup confirmation
  • Order pickup link generated message.

Release on 2021-10-01

Changes

• Updated email templates
• Added time range for booking confirmation

Bugfixes

• Bambuser: Improved digital call calling logic for sounds (will stop the sound when it's picked up by another staff member)

Release on 2021-09-27

Changes

• Updated description for default email template
• Queueing time calculation for analytics is now based on time between ticket creation and calling forward, previously it was until the ticket was checked-in instead.

Bugfixes

• Fixed a bug that webhooks are not preserved after the queue has been updated and saved
• Fixed a bug with connecting to Digital call

Release on 2021-09-20

Bugfixes

• Fixed a bug that iOS notifications were not working after configuring them.

Release on 2021-09-09

Changes

• Categories: You can now set up custom labels for different categories in the Console. This will reflect in the customer registration flow (customer will have to specify category) and it will be shown in queue manager UI.

How do you use it? First, specify the categories, then add the type Categories in the registration flow section. You can see how it looks in the screenshots below.

• Added queueId property as a piece of extra information in Bambuser call link
• Improved the update-mechanism for recalculation of position in the queue and waiting time. Now for smaller queues update is almost instant.
• Added support for 12-hours and 24-hours clocks in SMS for curbside and bookings

Bugfixes

• Fixed initials in Queue manager view. This should now be consistent after booking is assigned and serving has started.

Release on 2021-08-31

Changes

• Staff notifications - now we can send emails to staff when the email feature is enabled if conditions are met. For example when the waiting time is too long.

Bugfixes

• Fixed translation messages for order pickup and walk-in tickets
• If no Occupancy feature is active, you won’t see Occupancy related fields in Queue Manager UI
• Fixed a bug with incorrect notification type when only email notification type is specified
• Fixed a bug with incorrect labeling when an order pickup ticket has the same order id within two queues for the same organization.

Release on 2021-08-24

On August 28th 2021 we released a new minor version of the Queue Manager, this is visible in the settings screen.

Changes

No new features have been added to this release.

Bugfixes

• Fixed curbside pickup minor bugs, for example, the logic for sending the first reminder.
• Reduced amount of requests to the database for optimization.
• Internal stabilization.

Release on 2021-08-04

Changes

Added a "blocked days" feature for booking, this allows you to prevent booking within # amount of days.

The "Blocked days" feature allows you to specify the minimum amount of days you want bookings to be booked in advance. Setting this to 7 means the first possible date bookings can be scheduled for is a week from now, and 1 allows it starting from tomorrow.

Bugfixes

This version had a minor bugfix that caused an issue with booking in a very specific situation