# Manage requests in Tasks

> Open the Tasks staff board, prepare and deliver requests, scan items, and follow each request from waiting to completed.

## How to open the staff board

1. On the staff device, such as a tablet or phone, open the Tasks staff board. Its address has this form, where your PhyGrid contact can tell you the region and your organisation's name:

   `https://tasks-<region>.omborigrid.com/<organization>/queues/<Tasks installation ID>/admin`

2. Sign in with the PIN or your PhyGrid account, depending on the Tasks **Login method**
3. Optionally, open **Settings** and choose **Where are you serving** if Tasks has stations
4. Optionally, turn on **Enable audio notification** to hear a sound for each new request. It's off by default, and only plays while the board is open

Use the address that ends in `/admin`. Without it, the address opens the customer page and creates an empty request.

## How requests move through the board

| Column | Meaning | Actions |
| --- | --- | --- |
| **For Preparation** | New requests, oldest first | **Prepare** assigns the request to you |
| **Preparing** | Requests being picked | **Scan**, **Deliver**, **Try later**, **Remove** |
| **For Payment** | Requests handed over, waiting to be finished | **Complete** |

**For Payment** only appears when **Show serving tab (Enable ticket check out)** is on in the Tasks settings. On a phone, the board shows one list instead of columns.

## What a request shows

- The request number, the device that sent it, such as a kiosk or fitting room screen, and how long ago it came in
- Tags that show where it comes from, such as "Endless Aisle" or "Bring Me", and the short order reference from Endless Aisle
- The products, with image, name, size, colour, brand, quantity, price, and barcode
- For Endless Aisle orders with customer info: the customer's name, email, phone number, address, and the order totals. Open them with the person icon

## How to handle a request

1. Tap **Prepare** on a request, or **Prepare next** at the bottom of the board to take the oldest one
2. Pick the items, and tap **Scan** to scan each item's barcode with the device camera. Each item is marked available, partly available, or not available
3. Tap **Deliver** when the items are handed over or waiting at the pickup point
4. Tap **Complete** when the request is finished, for example when the customer has paid at the till

To put a request back in the queue, tap **Try later**. To cancel it, tap **Remove**.

## What the customer sees

- **Endless Aisle:** the QR code on the kiosk opens a page on the customer's phone that shows the order number, the status of each product, and when the order is ready to collect. While the order waits, the customer can cancel it if **Customer can cancel ticket** is on
- **Smart Fitting Room:** the fitting room screen shows that the item was requested, then that it's on its way once staff tap **Prepare**