# Appointment Booking settings explained

> Reference guide for Appointment Booking-specific settings in Console, including booking configuration, timeslots, appointment types, and special hours.

> **Note:** Appointment Booking shares all settings available in Queue Management. This page only covers the additional settings specific to the Appointment Booking variant.

## Booking

1. **Use queue registration fields:** If the queue has registration enabled, selecting this option reuses the same registration form for bookings instead of defining separate fields. This option is only visible when **Collect customer's information** is enabled in the **Customer walk-in ticket UI** section
2. **Booking registration field builder:** If the option above is not selected, define separate registration fields for the booking flow. Supports the same field types as the queue registration builder: text input, text area, checkbox, radio buttons, phone, email, and category selector
3. **Enable ticket cancellation for bookings:** If selected, customers can cancel their own booking from the ticket status page
4. **Enable ticket rescheduling for bookings:** If selected, customers can reschedule their booking to a different timeslot from the ticket status page
5. **Blocked days ahead:** The number of days from today during which no bookings can be made. For example, setting this to 1 means customers cannot book for today, only from tomorrow onwards
6. **Booking days count:** The total number of days into the future for which bookings are available. This defines how far ahead customers can schedule an appointment
7. **Timeslot duration:** The length of each booking timeslot in minutes. This determines the scheduling grid for available appointments
8. **Timeslot capacity:** The maximum number of bookings allowed per timeslot. When a timeslot reaches capacity, it is no longer available for new bookings
9. **Max number of people per booking ticket:** Set the maximum number of people that can be registered on a single booking ticket
10. **Booking reminder notification before minutes:** The number of minutes before an appointment at which a reminder notification is sent to the customer
11. **Bookings mode:** Select how booked tickets are handled when the customer arrives:
    - **Join the line:** The ticket enters its timeslot, appears in the waiting column, and waits to be called by staff
    - **Auto call ticket forward:** The ticket is automatically called forward when the booking enters its timeslot
    - **Auto check-in ticket:** The ticket is automatically checked in at the booking start time
12. **Address lines:** Set up to two address lines for the booking location. This address is included in booking confirmation messages sent to customers
13. **Number of available bookings per day:** The maximum number of bookings one customer can make for the same day. Bookings are counted per customer contact (for example, phone number) and date. Leave empty or set to 0 for no limit
14. **Booking ticket label prefix:** A prefix (up to 3 characters) added to booking ticket numbers for identification on displays and printed tickets
15. **Add custom field:** Add custom information fields that will be attached to each booking ticket. Each field has an icon URL and a text value, useful for displaying additional location or service details on the ticket
16. **Physical booking:** If selected, customers can book an in-person appointment at the location
17. **Digital booking with MS Teams:** If selected, customers can book a virtual appointment conducted via Microsoft Teams
18. **Separate booking hours:** If selected, booking availability uses its own schedule instead of the queue's regular opening hours. When enabled, a weekly hour picker appears where you can define booking-specific hours per day, with adjustable capacity per time period
19. **Special booking hours:** Define date-specific overrides for booking availability. Each entry has a date, a from and to time, and an optional capacity override. Use this for holidays, special events, or temporary schedule changes
20. **Customer can reschedule ticket:** Shown in the **Customer walk-in ticket UI** section on queues with booking enabled. If selected, walk-in customers can reschedule their ticket

## Booking text customisation

The following text groups are added to the **Text customization** section:

1. **Initial SMS when customer books their appointment:** Sent immediately after a customer completes a booking. Available markers: `${location}`, `${positionURL}`, `${date}`
2. **SMS reminder before booking timeslot begins:** Sent to the customer before their appointment starts, based on the booking reminder minutes setting. Available markers: `${location}`, `${positionURL}`, `${date}`
3. **SMS when booking timeslot begins (Auto-call/Auto-checkin mode):** Sent when the timeslot starts and the queue is configured in auto-call or auto-checkin bookings mode. Available markers: `${location}`, `${customerPosition}`, `${queueURL}`
4. **SMS when booking timeslot begins (Standard mode):** Sent when the timeslot starts and the queue uses the default bookings mode, prompting the customer to check in. Available markers: `${location}`, `${customerPosition}`, `${queueURL}`
5. **SMS that customer receives when their booking is cancelled:** Sent when staff cancel a customer's booking. Available markers: `${startDate}`, `${location}`, `${bookingURL}`