# Quick start: Appointment Booking

> Set up appointment booking with timeslots, registration fields, reminders, and virtual meeting support.

## Before you proceed

Appointment Booking adds bookings to Queue Management. This guide covers only the booking settings. Set up a basic queue first with [Quick start: Queue Management](https://learn.phygrid.com/queue-management/getting-started/quick-start-queue-management/), then come back here.

> **Note:** You can combine prebooking with regular walk-in tickets.

## How to install a queue with Appointment Booking

1. In the sidebar, go to **Apps** → **Marketplace**
2. Find **Appointment Booking** and click **Install**
3. In the installation form, enter a **Name** for your Appointment Booking installation
4. Optionally, add the installation to a [group](https://learn.phygrid.com/glossary/#installation-group) in **Add to group**. To make a new group, click **Create group**
5. Click **OK** to create the Appointment Booking installation

## How to access Appointment Booking settings

1. Find your new installation in the sidebar under **Apps** → **Installations**
2. Open the installation and select the **Configuration** tab to see the queue settings

## How to configure Appointment Booking

1. Scroll to the **Booking** section of the **Configuration** tab
2. Check the **phone number** registration field. It is required by default, so visitors can get reminders before their timeslot
3. Optionally, customise the **registration fields**. You can remove the phone number and add fields such as name, email or categories
4. To reuse the walk-in registration fields, select **Use queue registration fields**. It appears only when **Collect customer's information** is on for walk-in tickets
5. Choose whether visitors can **cancel booking** from the booking confirmation page
6. Choose whether visitors can **reschedule booking** from the booking confirmation page
7. Set the timeslot **duration**
8. Set the timeslot **capacity**: the total number of people who can book one timeslot
9. Set the maximum number of people on one ticket
10. In **Booking reminder (Minutes before appointment)**, set when visitors get a reminder by SMS or email
11. Pick the **appointment types**. Besides visits to your location, you can offer virtual appointments in Microsoft Teams
12. If booking hours differ from the queue's opening hours, set your own booking hours
13. Add **Special booking hours** for days with different hours. They replace that day's regular booking hours

## How to save your Appointment Booking settings

1. Click **Save changes** in the right-hand panel of the **Configuration** tab. The button becomes active after you change a setting. Changes apply only after you save

## How to share the booking link

1. Copy and share the **booking link**. Add it to your website, or share it by email or SMS
2. Download the QR code, print it with short instructions and add it to your promotional materials
   - To get more attention, show the QR code on a screen with [Signage Playlist](https://learn.phygrid.com/signage-playlist/overview/)
   - If you use [Ticket Signage](https://learn.phygrid.com/queue-management/optional-components/set-up-queue-ticket-signage/), you can show the QR code on it

## How to give staff access to the queue

1. Copy the link to the **Queue Manager** and share it with the staff who run the queue
   - With pin code login, also share the PIN
   - Staff see upcoming bookings in the calendar
   - When a timeslot starts, its bookings join the queue by default. Staff then manage them like any other ticket